9 Biggest Attendee Behavior Problems You Need to Fix (and How)

March 13, 2019

9 Ways to Drive Desired Action Among Attendees

Managing an event can feel a lot like a cat rodeo some days. Huge groups of people headed every which way with different things on their minds. An extremely organized event planner (and let’s face it, most of us fall into this category) can become very frustrated when attendees  do not do what we want or what we predicted they would do.

Event planners make projections based on past activity history and other data. These projections are then used for forecasting and creating budgets. When attendees and potential attendees don’t “behave” as projected, it has much broader ramifications for the success of the event.

Whether it’s ignoring the early bird discount or failing to sign up for VIP experience tickets, you needn’t sit by and just watch this. There are things you can do to influence desired behavior. Here are the tricks every event organizer needs in their toolkit:

 

9. Master Segmentation to Help Your Audience Hear You

If you want to influence how attendees are acting, you need to ensure you are providing them with the resources they need or want in the medium they prefer. You do this through audience segmentation or even better, through personalization.

Have you ever asked someone to do something for you, and they ignore your request? When you reiterate it, and they hear you, they may often say “I didn’t know you were talking to me” as to the reason they didn’t respond.

The same is true of your attendees. If they don’t know you’re talking to them, they won’t respond. Personalizing your approach according to their preferences will help you get your message across in a way that is clear that you are talking to them.

 

8. Use Real Scarcity to Drive Action

Once you know they hear you, scarcity and fear of missing out (FOMO) are two of the top ways to influence behavior. Whether it’s driving ticket sales or enticing them to sign-up for next year’s event early, let attendees know they have a limited time to be a part of your wonderful event because there are only a few tickets left.

via GIPHY

Scarcity and fear of missing out are two reasons early bird pricing has a deadline or a limited amount of seats sold at the discount price. Without that incentive, there would be no reason to sign up early.

Bonus fact: according to research conducted by EventMB, early bird pricing is still the number one, most effective tactic for driving registrations. 51.3% of event planning professionals claim it sells more tickets than the second most popular method, discount codes (24.3%).

The key here is believable scarcity. Telling someone to sign up early so they don’t miss out won’t drive action if your event allows for walk-up registrants. Airlines and hotel booking sites often use this tactic when they list the number of seats or rooms left at that price. No one wants to pay more, and they will often make an emotional decision based on the desire not to miss out. Speaking of emotions….

 

7. Craft Your Event Story to Drive Emotional Decisions

All purchases are emotional decisions.

Yes, some make more sense than others but they all reflect a desire for something else.

Something we become, enjoy, or benefit from (like an event) is best influenced by an emotional driver. Storytelling does this.

Your event story can be woven around your mission, the success of attendees, or the fun your guests have. But the one thing you need to remember is that you want your potential attendees

to hear your story and be a part of it.

Your storytelling goal is to get them to see themselves at your event in order to drive ticket purchases or influence their buying behavior. Without that personal draw and enticement to be a part of it, your event story will remain largely ineffective.

 

6. Remove Friction to Get More Action

This is the simplest of all rules, and it applies to almost everyone: if it’s hard, they won’t do it.

Sure, there are those people out there with triathlon-type dreams and indefatigable grit, but that type of hard work and dedication rarely extends to mastering difficult event registration sites.

If you want your attendees to take action, make that something extremely easy on them. For instance, if you want them to share their event experience on social media, provide a lot of photo ops and make sure your hashtag is posted everywhere. You can even incorporate it into your backdrop and labeled on your photo props.

By removing the friction out of the desired action, attendees will go along with it more often. If they can’t find your hashtag, or they can’t figure it out easily, they won’t do what you want, which in this case is increasing the number of their social posts.

 

5. Use Co-creation to Drive Support

People tend to support what they help create. Ownership = support. Not only does audience/attendee co-creation and crowdsourcing make your event more unique, but it also influences those who voted or gave their feedback to feel a certain level of obligation to see it become successful.

Use Co-Creation to Drive Support

That’s why many companies are turning to crowdsourcing and voting on new product rollouts like new flavors or designs. Lego, for instance, has a product ideation site where fans can share ideas, build support, and once the idea is voted on and supported by 10,000 people, Lego will place it into production. The company understands that those who vote for the ideas, tend to buy them.

Cognitive bias convinces people that if it’s their idea, they should see it through by supporting it.

So ask your audience what they want, deliver on it, and then give them the opportunity to support it.

 

4. Be the Only Show in Town to Increase Scarcity and Drive Up Price

While it’s difficult to literally be the only show in town, if you can provide your attendees with something they can’t get elsewhere, they will not only support you in a loyal way, they will also pay top dollar for the privilege to do so.

However, this requires a unique selling proposition. If you don’t currently have one for your event, you can’t expect to be the “only” anything. Work on the details and marketing of differentiation in ways such as selecting a unique venue, host city or time of year to drive more action. Consider becoming a blue ocean event. That’s one that doesn’t currently exist, the unknown market space, completely untapped and full of potential. How can you get there?

 

3. Give the Audience the Desired Incentive to Kill Buying Paralysis

If your event sounds good, affordable, beneficial, interesting or any of hundreds of other words, an attendee may be considering it.

That’s great news! But not so quick.

However, you need to influence them to make the purchase. Maybe you want them to register early. Perhaps you’re more interested in driving session engagement. Whatever your goal, providing the desired incentive can often influence action.

The key to success here is “desired” incentive. It has to be something they want in order for them to act upon it. For instance, the event planner behind a sold-out writer’s conference wanted to ride the wave of event excitement from their conference that just ended to increase bookings for next year’s event. But who wants to buy an event ticket for next year right now, especially writers who are often on strict budgets.

The event partnered with the hotel to offer a strong discount on rooms that were completely refundable as long as they were canceled two days before next year’s event. Attendees were saving as much as $200 a night for the following year’s room by signing up at the end of the conference.

The event planner even allowed for event cancellations up to a month before the event. This deep discount and liberal hotel room cancellation policy drove more signups than previously experienced.

 

2. Introduce Gamification to Drive Vendor Interaction

Humans are competitive and many times, ego-driven.

That’s good news for you!

Gamification lets event planners create scenarios using public recognition and rewards to drive desired behavior.

For instance, maybe your exhibit hall isn’t getting the traffic you’d like or only a few exhibitors in the front land all the traffic. You could use gamification to reward things like “walking the floor”, “visiting 3 exhibitors a day” or collecting codewords from exhibitors for bonus rewards.

Gamification is less about gameplay and more about incorporating motivational theory. If you don’t like the way your audience is behaving, one of the most enjoyable ways to redirect them and encourage desired behavior is by implementing this concept. Learn the basics of gamification

 

1.Stay in Touch to Improve Influence

Stay In Touch To Improve Influence

When it comes to personal relationships, whose requests do you adhere to? Strangers or people you know and interact with? Most people will answer the latter. Those closest to us have the most influence over us. The same is true of events. If you have taken the time to help attendees know, like, and trust you by building a relationship all year, not just at event time, attendees will be more likely to adhere to your requests or take your advice.

If a colleague advises you to buy tickets because an event is selling out quickly, you’ll be more likely to act on that advice than that same information on a website. Coming from the latter, it sounds like a sales ploy. Coming from the former, it seems like they are looking out for your interests. If you take the time to build that relationship through a wonderful attendee experience and year-round communication, you can influence action at a greater, more effective rate.

Finally, even with these effective motivational tools, it’s important to track what you’re doing. Every audience is different and what works for one may leave the other confused. Analyzing your event data before, during, and after can help you recognize and understand clear patterns that will help shape your actions as well as theirs.

 

In Conclusion:

If there’s something you want your attendees to do, don’t just wish it would happen.

Employ a strategy to ensure it does. Using basic motivational tactics such as:

  • Segmentation
  • Scarcity
  • Storytelling
  • Co-creation
  • Uniqueness
  • Communication

 

You can begin to influence attendee actions in measurable ways.

 

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