Due to unexpected changes on a global scale, exhibiting in today’s environment is more challenging than ever before. At GES, we are dedicated to providing excellent customer service and ensuring exhibitor satisfaction. We are here to support our exhibitors in successfully managing their exhibiting experience, no matter what happens.
Our exhibitors don’t have to worry about refunds for products and services ordered on Expresso, if unable to attend a GES show. With that in mind, we are sharing our cancellation policy, 100% Exhibitor Refund Guarantee.
Here’s how it works:
A customer may cancel any order for GES products and services ordered on Expresso and made under GES Standard Terms and Conditions for any reason, provided written notice of cancellation is received by GES no less than 7 days prior to the first day of Move-in if you are in the US or Canada. If you are exhibiting at a GES show in Europe or the UK, please provide cancellation 14 days before the 1st build-up day for standard items and 30 days for bespoke items.
If a customer has made any payment to GES for the order, GES will refund 100% of such payment less the portion of such payment for services already performed by GES such as custom-cut carpet, special furniture, material handling, rigging, labor, electrical services, or graphics.
For show-specific information, visit the show ordering site on Expresso. To view GES’ Standard Terms and Conditions, select the show attending, click on "GES Terms and Conditions of Contract/Payment Policy" under "Regulations and Guidelines."
For show specific questions regarding this refund policy, please contact us.