onPeak, the leading provider of event accommodation solutions, today announced the launch of its AI Smart Suite, a growing collection of AI-powered tools designed to enhance hotel shopping, streamline operations, and improve efficiency across the entire event housing lifecycle.
Built into onPeak’s proprietary Compass platform, the AI Smart Suite applies artificial intelligence and natural language processing to simplify complex workflows for event-goers, clients, and internal teams alike—delivering smarter experiences without sacrificing control or accuracy.
“AI is most powerful when it solves real problems,” said Tayler Gilmartin, Director of Product Management at onPeak. “With the AI Smart Suite, we’ve focused on practical, high-impact applications—tools that reduce friction, save time, and elevate the experience for everyone involved in event housing.”
Enhancing the Hotel Shopping Experience
The first feature in onPeak’s AI Smart Suite, AI Smart Search, reimagines how event attendees find hotels. Rather than relying solely on traditional filters, users can now search using natural language prompts such as, “Hotels under $200 with free breakfast near the convention center.”
Powered by advanced natural language processing, Smart Search interprets real‑world queries and quickly delivers relevant, personalized hotel results—considering price, distance, amenities, sustainability features, exclusive promotions, and more.
The experience became even more intuitive with the addition of voice-enabled Smart Search, allowing attendees to speak their search criteria directly into the platform for fast, hands‑free results.
Streamlining Hotel Setup and Operations
To support event organizers and housing managers, onPeak introduced the AI Smart Contract Reader, which automates one of the most time‑consuming steps in event setup.
By securely analyzing uploaded hotel contracts, the tool automatically extracts key details such as cut-off dates, concessions, and commissions—reducing manual data entry, minimizing errors, and accelerating the setup process. Contracts associated with multiple hotels or event years only need to be uploaded once, further improving efficiency.
Improving Customer Support Through Automation
The AI Smart Suite also delivers meaningful gains behind the scenes. AI Smart Categories, now live for onPeak’s Reservation Services team, uses AI to automatically categorize incoming support emails, ensuring faster routing, reduced manual sorting, and cleaner ticket queues. The result: quicker responses and a more seamless experience for clients and attendees alike.
What’s Next for onPeak’s AI Smart Suite
onPeak’s AI roadmap continues with several upcoming innovations designed to support both clients and internal teams:
- Smart Predictions – Forecasting room nights, revenue, and performance trends using historical data and predictive modeling.
- Smart RFP Drafts – Accelerating sales responses by generating high‑quality draft answers tailored to incoming RFPs.
- Smart Event QA – Automating quality assurance checks in Account Services while adapting to each event’s unique setup.
- Smart Magnet – Enhancing the embedded Magnet™ experience with improved visuals and more intuitive functionality.
Together, these tools reinforce onPeak’s commitment to using AI responsibly and strategically—enhancing human decision‑making rather than replacing it.
“Our goal isn’t AI for AI’s sake,” added Lisa Baez, Executive Vice President, Tech-Enabled Services at GES. “It’s about empowering our teams and clients with smarter tools that make event housing simpler, faster, and more effective.”
onPeak is the leading event accommodations provider, delivering hotel booking solutions for the largest trade shows, conventions, and meetings across the United States. Through innovative technology, deep industry expertise, and trusted hotel partnerships, onPeak helps event organizers maximize value while creating seamless housing experiences for attendees.